COVID-19 Alert to all Healy World Members and Customers:

COVID-19 Alert to all Independent Healy World Members and Customers: Healy is not intended to diagnose or treat COVID-19 (Coronavirus). You should always seek advice from a qualified medical professional. Healy World supports and encourages the practice of COVID-19 preventive measures published by the European Centers for Disease Control and Prevention (ECDC). If you, your family, or customers experience any of the COVID-19 symptoms as described by ECDC, we urge you to seek medical diagnosis and treatment.

Return Policy

Healy Return Policy For Defective or Damaged Products AUSTRALIA

Thank you for shopping Healy World products. Healy World stands behind the quality of its products and takes every effort to handle effectively with cases of defective or damaged products. Our products come with guarantees that cannot be excluded under Australian Consumer Laws or other relevant laws and you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Guarantees and warranties do not apply where products have been damaged or misused after receipt. Product is deemed defective if it does not conform to the agreement at the time of delivery and situations where a product is defective:

a) It does not correspond with its description; or
b) It is not of a satisfactory quality; or
c) It is unfit for any purpose informed to the Consumer before the Consumer purchases the product.

Product is deemed damaged if products have become inferior or not in good working condition as the result of being damaged or impaired in some way

1. Field of Application

1.1. This “Healy World Return Policy” is applicable only for the return of: (i) defective Healy products within the statutory warranty period as in force in Australia (ii) damaged Healy products (subject to the exceptions in paragraphs 2.7 and 2.8 below respectively) and (iii) as a result of exercise of the Right of Cancellation in relation to Healy World’s terms and conditions that govern the purchase of Healy World products. 1.2. This “Healy Return policy” is applicable only for products accompanied with a genuine Healy purchase invoice. 1.3 To the extent permitted under the law, Healy reserves the right to reject returns or replacements on orders which process or occur in breach of our Policies and Procedures. For example,​ unauthorised online sales via eBay are not protected by this Returns Policy. Healy reserves the right to reject repetitive returns or replacements.

2. Return of defective or damaged Healy products

2.1. In circumstances where You consider that a Healy product is defective or damaged, you should promptly contact Healy at the address below with details of the product and the defect or the damage in order you obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, you can send the product you consider defective or damaged by including Healy’s purchase invoice and the RMA number to the following Address:

Healy World Australia Pty Ltd
Level 16, 201, Elizabeth St
Sydney, NSW 2000

2.2. The products you return cannot exceed the quantity appearing on the Healy’s purchase invoice.
2.3. A Healy product considered damaged must be returned in new and unused condition, in the original packaging, and with all original tags and labels attached.
2.4. The return of a Healy product considered defective must be postmarked within the applicable statutory warranty period. The return of a Healy product considered damaged must be postmarked within 14 calendar days from the day on which you or a third party other than the carrier and indicated by you acquired physical possession of the product.
2.5. Upon receipt of the returned product, Healy will fully inspect it and notify you, within a reasonable period of time, whether you are entitled to a replacement or refund as a result of the defect or the damage.
2.6. If you are eligible to a replacement or refund, Healy will initiate replacement of the product or refund of the purchase price, using the original method of payment.
2.7. A misused Healy product after receipt cannot be considered as defective or damaged product according to this “Healy Return Policy”.
2.8. A Healy product cannot be considered damaged according to this “Healy Return Policy”, if and to the extent that the damage results from a circumstance occurred (a) when you or a third party indicated by you and other than the carrier acquired the physical possession of the product; or (b) upon delivery of the product to the carrier by Healy if the carrier was commissioned by you to carry the product and that choice was not offered by Healy.
2.9. You bear all return shipping charges as well as the risk of loss or of damage of the Healy product during the return. However, if you are eligible to a replacement or refund, Healy will refund all reasonable shipping costs you paid for returning the product.

3. Contact details

If You have any questions concerning this “Healy Return Policy”, please contact us at:
Healy World Australia Pty Ltd
Level 16, 201, Elizabeth St
Sydney NSW 2000

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