Frequently Asked Questions

HealAdvisor Analyse App crashes/freezes when pressing on Lists

If the HealAdvisor Analyse App crashes/freezes when you press Lists, please make sure that:

1) The app is up-to-date. When using the Google Play Store/Apple App Store it then says that you have the newest version or no "Update/Cloud" buttons appear.
2) Go to the app's Cloud Settings - do a Full sync and then select Upload all Data to Cloud. After completing both of these steps, try to open the Lists section again.
3) If the issue still persists, go through your Clients and see if you can delete some of them, afterwards repeat step 2.
4) If none of these steps helps, contact Support.

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