Frequently Asked Questions

Programs are not opened from Healy Watch or HealAdvisor App "Unbekanntes Program"

If "Unbekanntes Program" PROGRAM_NAME_ABCD appears when trying to start a certain program from either the HealAdvisor App or the Healy Watch App, please make sure that all 3 apps mentioned are fully updated (Apple App Store or Google Play Store). If just updating the apps does not work, please consider reinstalling either the Healy Watch App or the HealAdvisor App.

If the issue still persists, please check if it is just this one program that can't be started, or several, or all of them. If it is just one or a couple of programs that will not start - but other programs will start just fine -, please reach out to support and note the specific program and error message that appears.

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