COVID-19 Alert to all Healy World Members and Customers:

COVID-19 Alert to all Independent Healy World Members and Customers: Healy is not intended to diagnose or treat COVID-19 (Coronavirus). You should always seek advice from a qualified medical professional. Healy World supports and encourages the practice of COVID-19 preventive measures published by the European Centers for Disease Control and Prevention (ECDC). If you, your family, or customers experience any of the COVID-19 symptoms as described by ECDC, we urge you to seek medical diagnosis and treatment.

Frequently Asked Questions

App frequently loses connection to Healy

If the Healy app is frequently losing connection to your Healy, please try the following steps:

- Restart the Healy app and try again,
- Exit the app, reset the Healy device (hold the power button for 15-20 seconds until steady green light) and try again,
- Fully charge your Healy,
- If none of the steps above work for you, try the following:
iOS -> restart the phone
Android -> clear Bluetooth cache and data on your smartphone (tutorials on how to do it can be found online, if you need assistance reach out to our support).

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