COVID-19 Alert to all Healy World Members and Customers:

COVID-19 Alert to all Independent Healy World Members and Customers: Healy is not intended to diagnose or treat COVID-19 (Coronavirus). You should always seek advice from a qualified medical professional. Healy World supports and encourages the practice of COVID-19 preventive measures published by the European Centers for Disease Control and Prevention (ECDC). If you, your family, or customers experience any of the COVID-19 symptoms as described by ECDC, we urge you to seek medical diagnosis and treatment.

Frequently Asked Questions

General troubleshooting solutions

Some general troubleshooting that might help you with your issues:


1) Restart the Healy App.
2) Check if the location sharing is activated (must be activated with most phones, Android 6.0 or above).
3) Turn off Bluetooth on your smartphone and then turn it on again.
4) Press and hold the On/Off switch on the Healy device for at least 15 seconds until the green LED is permanently lit.
5) Check if Healy battery is charged or not.
6) Restart your phone and try 1-5 again

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