Frequently Asked Questions

Master Key not available / lost

If the Master Key for the HealAdvisor Analyse App is no longer available, the Cloud data of that account needs to be reset.

In order to do so, log into the HealAdvisor Analyse App. On the "Import Master key" screen, you will notice the option to Reset the Cloud account. Once this is done, you will be asked to Save the new Master key, after which you can proceed with using the HealAdvisor Analyse App as usual.

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